Refund Policy
Joy Tour Group Guarantee
Our return policy is simple and straightforward: we value your business and support and we will do everything we can to make sure that you are completely satisfied with your purchase!
For all returns and exchanges, please send your purchase back to:
Joy Tour Group, LLC
Attn: WEB RETURNS
7600 Roosevelt Road
Lower Level
Forest Park, Illinois 60130
International Orders
If we get the package returned to us as unclaimed, then we are going to cancel the order and refund everything except for the shipping. In order to get those products, you would have to order them again through the website.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a seven (7) days. Please note that any Custom Order merchandise is not able to be refunded or exchanged, due to the nature of the items.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
Exchanges can only be made 2 weeks after the product(s) is received.
We only replace items if they are defective or damaged (our fault). If we receive the product in worse condition then we sent it out, then we will be unable to exchange the item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, we will send a refund to the gift giver and they will find out about your return.